From the “It Sure Ain’t the Friendly Skies Any More” Dept:
At least the AMR PR department had a better response to a viral video crisis than United and acted swiftly to stand down the employee involved pending investigation but still…you'd have thought that any airline employees that come near the passengers would be operating under the assumption that there is a live camera pointed at them at all times. You shouldn't NEED that fear to do the job professionally but if you're inclined to harass…