Quite possibly Lowe’s worst installation and customer service fail… :(
I genuinely wanted a happy ending of redemption for this story with every fibre of my being. But not every story gets that happy ending in our modern world so sometimes it's a matter of taking the best option of several evil alternatives and that's how the "Lowe's Blows Saga" will end... :(
Well, I think we can see exactly what Lowe's "Executive Customer Response Team" didn't want me to see when I asked if there were any nasty surprises in the "Release of All Claims" they were wanting me to sign sight unseen before they'd pay out their meagre compensation for their dreadful failures. Fortunately, the Internet never forgets... ;)
I'll give Lowe's "Executive Customer Response Team" credit for being very fast at reaching out after the voicemail. But let's just say that their "final settlement offer" really puts the latter half of that quote in the title in perspective, doesn't it?
It's been over a month and Lowe's *STILL* hasn't made anything approaching a good faith effort in putting right what their first installer and many people afterward have done horribly wrong. Time is of the essence for Lowe's to finally get serious and negotiate in good faith...
Another three weeks and yet again Lowe's shows just how much of a priority actually finding a resolution is to them...
Another day, another call to what passes for a "Customer Care" line at Lowe's thanks to the "Appeasement Team" failing to follow through with the promised take-it-or-leave-it letter in the post...
Two days of "management" considering an appeal of their initial settlement offer and they managed to come up with...the exact same figure I already had from Ms Kayla at the Knightdale Lowe's store. That seems to be an argument that there's a whole bunch of people in Mooresville who need redundancy notices in the worst way...
The difference between a good commanding officer and a bad one is about the length of time it takes to snap one's fingers. That adage from the US Army's Command and General Staff College is as true today as it was back when I first heard it...
There's a new refrigerator in the kitchen in the cool-down period thanks to an awesome installation crew who passed the basic test of what to do first when removing the old refrigerator!
Lowe's refrigerator delivery, part deux! And whilst I'm desperately hoping it's not the complete Charlie-Foxtrot that was the first one, the signs and portents aren't exactly reassuring... :(
What should have been a simple installation of a new refrigerator turned into the stuff of nightmares all because the installation technician Lowe's sent round couldn't be bother to shut the valve to the water supply to the refrigerator prior to disconnecting the existing hose. And then their warehouse supervisor as well as offshore outsourced "customer service" made the situation far worse... :(
