The good, bad, and the ugly when it comes to “customer service” which is almost certainly going to kill me before cancer ever has a chance!
Taxes aren't ever really going to be fun but it is nice when you ring up a tax collector's office and not only are they polite and patient with your questions coming from half a country away, they've also got a decent sense of humour as well! :)
I genuinely wanted a happy ending of redemption for this story with every fibre of my being. But not every story gets that happy ending in our modern world so sometimes it's a matter of taking the best option of several evil alternatives and that's how the "Lowe's Blows Saga" will end... :(
Well, I think we can see exactly what Lowe's "Executive Customer Response Team" didn't want me to see when I asked if there were any nasty surprises in the "Release of All Claims" they were wanting me to sign sight unseen before they'd pay out their meagre compensation for their dreadful failures. Fortunately, the Internet never forgets... ;)
Even though Piedmont Airlines disappeared in 1989 after being acquired by US Air two years prior, today’s corporations would do well to treat their customers with the same dignity and respect that made Piedmont a legend in the sky!
I'll give Lowe's "Executive Customer Response Team" credit for being very fast at reaching out after the voicemail. But let's just say that their "final settlement offer" really puts the latter half of that quote in the title in perspective, doesn't it?
It's been over a month and Lowe's *STILL* hasn't made anything approaching a good faith effort in putting right what their first installer and many people afterward have done horribly wrong. Time is of the essence for Lowe's to finally get serious and negotiate in good faith...
Another three weeks and yet again Lowe's shows just how much of a priority actually finding a resolution is to them...
It's one thing to be told to "read the fine print" when returning a part in store that was ordered online. It's quite another when that fine print is completely contrary to the point you're trying to make...
Another day, another call to what passes for a "Customer Care" line at Lowe's thanks to the "Appeasement Team" failing to follow through with the promised take-it-or-leave-it letter in the post...
Two days of "management" considering an appeal of their initial settlement offer and they managed to come up with...the exact same figure I already had from Ms Kayla at the Knightdale Lowe's store. That seems to be an argument that there's a whole bunch of people in Mooresville who need redundancy notices in the worst way...
The difference between a good commanding officer and a bad one is about the length of time it takes to snap one's fingers. That adage from the US Army's Command and General Staff College is as true today as it was back when I first heard it...
There's a new refrigerator in the kitchen in the cool-down period thanks to an awesome installation crew who passed the basic test of what to do first when removing the old refrigerator!
Lowe's refrigerator delivery, part deux! And whilst I'm desperately hoping it's not the complete Charlie-Foxtrot that was the first one, the signs and portents aren't exactly reassuring... :(
What should have been a simple installation of a new refrigerator turned into the stuff of nightmares all because the installation technician Lowe's sent round couldn't be bother to shut the valve to the water supply to the refrigerator prior to disconnecting the existing hose. And then their warehouse supervisor as well as offshore outsourced "customer service" made the situation far worse... :(
Well, the spelling of my name in the printed credit report that just arrived is right. Too bad those idiots at Equifax couldn't be bothered to make sure that the spelling of my name on the address was actually correct... :(
What should have been a trivial fix to a problem that Equifax should never have created in the first place but did due to their *EPIC* stupidity and poor programming practises ended up showing that Equifax has thoroughly earned the reputation of being the dumbest and worst credit bureau we're forced to deal with!
In an industry known for breathtaking stupidity and complete lack of any idea of security, Equifax is arguably the worst of the three major credit bureaus and frankly has been for decades well before that infamous data breach they facilitated through sheer incompetence in 2017!
Jóvá teszem! In Magyar, it means "I will make it right!" And that's the reason why I rang up Capital One to try to give them a fair chance that we might both cleanse the way from last night's unpleasantness and have a happier ending to the story...
Just because the workforce in other countries is cheap and easily exploited doesn't mean it's a really good idea to delegate "customer service" to them. Especially when it's our critical financial data that can cause massive harm to us such as our credit report information... :(
Who knew that an unsolicited credit card arriving in the post would lead to an evening of utter misery dealing with a bank's so-called Fraud Department and the three major credit bureaus? Anyone who has been paying attention to just how easily subverted the credit reporting system is aided and abetted by banks that are absolutely hopeless at detecting actual fraud they're not committing themselves!
The First Amendment says I've no choice in whether random people turn up on my doorstep to sell me things. But it does not mean I have to accept you parking your truck in my driveway without leave and then being disrespected on my own doorstep... :(
Finally getting a chance to see Alex working hard with dignity and the right sort of pride at his Chick Fil-A in Garner today was quite a blessing. Meeting Miss Gena was even more of one! :)
Ever have a person at the checkout till grab your phone and start swiping through your apps? Neither had I...until tonight! :(
Just in time for Christmas...yet another stealth payment processing price increase by Intuit that was discovered after the fact and smells of a certain villain's deal tactics. :(
He was bound and determined to move heaven and earth to live up to S Truett Cathy's dictum of "my pleasure". He succeeded better than one could have ever imagined... :)
