The good, bad, and the ugly when it comes to “customer service” which is almost certainly going to kill me before cancer ever has a chance!
There's a new refrigerator in the kitchen in the cool-down period thanks to an awesome installation crew who passed the basic test of what to do first when removing the old refrigerator!
Lowe's refrigerator delivery, part deux! And whilst I'm desperately hoping it's not the complete Charlie-Foxtrot that was the first one, the signs and portents aren't exactly reassuring... :(
What should have been a simple installation of a new refrigerator turned into the stuff of nightmares all because the installation technician Lowe's sent round couldn't be bother to shut the valve to the water supply to the refrigerator prior to disconnecting the existing hose. And then their warehouse supervisor as well as offshore outsourced "customer service" made the situation far worse... :(
Well, the spelling of my name in the printed credit report that just arrived is right. Too bad those idiots at Equifax couldn't be bothered to make sure that the spelling of my name on the address was actually correct... :(
What should have been a trivial fix to a problem that Equifax should never have created in the first place but did due to their *EPIC* stupidity and poor programming practises ended up showing that Equifax has thoroughly earned the reputation of being the dumbest and worst credit bureau we're forced to deal with!
In an industry known for breathtaking stupidity and complete lack of any idea of security, Equifax is arguably the worst of the three major credit bureaus and frankly has been for decades well before that infamous data breach they facilitated through sheer incompetence in 2017!
Jóvá teszem! In Magyar, it means "I will make it right!" And that's the reason why I rang up Capital One to try to give them a fair chance that we might both cleanse the way from last night's unpleasantness and have a happier ending to the story...
Just because the workforce in other countries is cheap and easily exploited doesn't mean it's a really good idea to delegate "customer service" to them. Especially when it's our critical financial data that can cause massive harm to us such as our credit report information... :(
Who knew that an unsolicited credit card arriving in the post would lead to an evening of utter misery dealing with a bank's so-called Fraud Department and the three major credit bureaus? Anyone who has been paying attention to just how easily subverted the credit reporting system is aided and abetted by banks that are absolutely hopeless at detecting actual fraud they're not committing themselves!
The First Amendment says I've no choice in whether random people turn up on my doorstep to sell me things. But it does not mean I have to accept you parking your truck in my driveway without leave and then being disrespected on my own doorstep... :(
Finally getting a chance to see Alex working hard with dignity and the right sort of pride at his Chick Fil-A in Garner today was quite a blessing. Meeting Miss Gena was even more of one! :)
Ever have a person at the checkout till grab your phone and start swiping through your apps? Neither had I...until tonight! :(
Just in time for Christmas...yet another stealth payment processing price increase by Intuit that was discovered after the fact and smells of a certain villain's deal tactics. :(
He was bound and determined to move heaven and earth to live up to S Truett Cathy's dictum of "my pleasure". He succeeded better than one could have ever imagined... :)
Why am I getting a bill for using the toll road when I have a transponder and an account with NC Quick Pass? It turns out that the letter "O" I thought was in my personalised number plate I've had for decades is actually a zero "0". Interesting!
A trolley full of detergent, a busted knee, and a bit of Russian language for flavouring...and that's before getting to the checkout till where there would be doubts on whether I'd get the gift cards for the items I'd purchased. Fortunately, a wonderful lead comes round and honours the deal with no fuss or hassle...a very welcome surprise indeed! :)
No Lord's Bird on Sundays! :( Thank God it's *MONDAY*! ;)
The Verizon package has been returned to the Verizon store who kindly accepted custody of it. I'm sure the person who ordered that kit will prefer that option than the one of taking it and the note to the cop shoppe! :)
What to do with an unsolicited package that FEDEX dropped on my doorstep that has the correct address but the name is all wrong? It turns out ringing out Verizon "customer support" to try to sort it out is an utterly hopeless waste of time... :(
Welcome to Hell, the hotel edition! Into life some rain must fall but finding a place to lay our heads for the night proved to be a lot more harrowing than we'd ever imagined... :(
Expired coupon codes and epic stupidity on my part to duplicate an order for presets can’t stop the Radiant Photo support group from rocking the awesome and saving me from my own EPIC DUMBS! :)
The process to electronically file updated tax returns was somewhat byzantine but it did actually work!
Even though Intuit ProConnect says that purchased returns are entitled to "Free e-file, extensions, and amended returns"...it's *HOW* they implemented it that seems utterly brain-dead if not outright *EVIL*. :(
Well, the good news is that clearly someone at Intuit acted upon the support ticket. The bad news is that they didn't get all the details right which is shocking for a company that is supposed to be all about details and numbers! :(
The highlight of the visit was observing the multitude of employees for whom actually doing their job was less of a priority than fiddling with their phones or Apple watches.
