The good, bad, and the ugly when it comes to “customer service” which is almost certainly going to kill me before cancer ever has a chance!
Ever have a person at the checkout till grab your phone and start swiping through your apps? Neither had I...until tonight! :(
Just in time for Christmas...yet another stealth payment processing price increase by Intuit that was discovered after the fact and smells of a certain villain's deal tactics. :(
He was bound and determined to move heaven and earth to live up to S Truett Cathy's dictum of "my pleasure". He succeeded better than one could have ever imagined... :)
Why am I getting a bill for using the toll road when I have a transponder and an account with NC Quick Pass? It turns out that the letter "O" I thought was in my personalised number plate I've had for decades is actually a zero "0". Interesting!
A trolley full of detergent, a busted knee, and a bit of Russian language for flavouring...and that's before getting to the checkout till where there would be doubts on whether I'd get the gift cards for the items I'd purchased. Fortunately, a wonderful lead comes round and honours the deal with no fuss or hassle...a very welcome surprise indeed! :)
No Lord's Bird on Sundays! :( Thank God it's *MONDAY*! ;)
The Verizon package has been returned to the Verizon store who kindly accepted custody of it. I'm sure the person who ordered that kit will prefer that option than the one of taking it and the note to the cop shoppe! :)
What to do with an unsolicited package that FEDEX dropped on my doorstep that has the correct address but the name is all wrong? It turns out ringing out Verizon "customer support" to try to sort it out is an utterly hopeless waste of time... :(
Welcome to Hell, the hotel edition! Into life some rain must fall but finding a place to lay our heads for the night proved to be a lot more harrowing than we'd ever imagined... :(
Expired coupon codes and epic stupidity on my part to duplicate an order for presets can’t stop the Radiant Photo support group from rocking the awesome and saving me from my own EPIC DUMBS! :)
The process to electronically file updated tax returns was somewhat byzantine but it did actually work!
Even though Intuit ProConnect says that purchased returns are entitled to "Free e-file, extensions, and amended returns"...it's *HOW* they implemented it that seems utterly brain-dead if not outright *EVIL*. :(
Well, the good news is that clearly someone at Intuit acted upon the support ticket. The bad news is that they didn't get all the details right which is shocking for a company that is supposed to be all about details and numbers! :(
The highlight of the visit was observing the multitude of employees for whom actually doing their job was less of a priority than fiddling with their phones or Apple watches.
Whilst ordering the TY2024 tax returns for next year’s tax season, the system duplicated the order. Getting “customer service” to mend the situation turned out to be somewhat less than stellar… :(
Apparently my abilities to project menace work over a much further distance than I imagined possible. After a long day of kid schlepping, being harassed by two labradoodles, and the odd server move for the websites…I was relaxing on the floor of the living room when my sister Meghann hits me up on the ol’ text message delivery device. Their condo had apparently suffered a total power outage and she sends me a couple of…
The Traverse somehow engaged stealth mode on mobile and ended up with an unexpected sweet tea! :)
My fastest time through a Chick Fil-A queue ever just occurred at the Mos Eisley location and it was during dinner time no less! 90 seconds from entering the queue to having the food aboard and leaving. 90 seconds!
The marketing geniuses at Wegman's completely change the heart of the store and the groceries that should be their core business offering are pushed toward the back and all jumbled up to boot so I have no clue where anything is!
I was going to give the new Mos Eisley Chick Fil-A a couple of weeks to get their feet under them before trying the drive-through. Yeah, that plan worked a treat. ;)
I'm sure Tom Smith must be rolling in his grave with the state of the Food Lion grocery stores round here! :(
There was no way I was going to visit the new Chick Fil-A in front of the Mos Eisley Wal-Mart. A special trainer imported from Fuquay-Varina convinced me otherwise! :)
They may not be Rectum Cable but Dook Energy Progress definitely has some work to do on the customer service front when it comes to demanding the last four digits of my SSN when they truly have no need to do so.
When a door-to-door salesman is apparently too thick to take the hint the first time, frankly they deserve what comes their way...
Since canceling Amazon Prime, Amazon has done wonders validating why I should have done it much sooner by not having the courage to ask the most dangerous question of all: WHY?
