The good, bad, and the ugly when it comes to “customer service” which is almost certainly going to kill me before cancer ever has a chance!
Planned obsolescence that is completely unnecessary is bad enough. Seeing a package take several hours to get delivered isn’t much fun. But customer service that ranged from not so hot to outright disrespectful and appalling at two different company-owned stores makes me wonder if just doing things online from now own is really the right play after all…
In a shocking U-turn of events, the postman actually did a literal U-turn to actually deliver a parcel after skipping my box the first time.
I can honestly say I’ve never had the dodgy carriers working my street do that one but I’m grateful he did in this particular case!
Perhaps if Intuit's marketing department would actually have a clue what is really important to the people who use their software and had management that truly cared, perhaps they could have been spared my original reaction to their latest "innovation" in the form of another cash-grab... :(
There are corporate policies that really make you sit back in awe of the stupidity used to create them. Even though the ultimate outcome is positive, it beggars belief why they couldn't be bothered to do this for safer forms of payment as well!
After hearing some harrowing tales of dealing with queues at DMV and experiencing them with my kids in the past, I really wasn't all that keen to be stuck in a queue for hours on end to renew my driving licence. Fortunately, DMV has an online alternative... :)
When the hardest part is taking your own passport photo and the scariest part is actually trusting the less-than-stellar mail carriers to deliver the new documents…that’s actually not too bad an outcome for this process even by the current government!
That AT&T would unilaterally raise their prices because they can in a realm where "competition" is a complete joke is hardly a surprise. But the way they did it and the conspicuous lack of meaningful notice falls square into the realm of "deceptive trade practices". Now if only we had a Federal Trade Commission that actually cared enough to enforce the law...
There's a reason why the relationship between me and the HOA's pet management company works best when I don't have to deal with them other than firing off an annual check in their general direction once a year and then hoping they'll leave me the hell alone to live in peace. Sadly, their dodgy accounting ensured this would not be one of those years... :(
The HOA's management company seems to love trying to assess bogus late fees as part of their reign of terror. Perhaps they might consider being far less evil and condescending and just do the job we pay a princely sum for them to do...correctly!
Taxes aren't ever really going to be fun but it is nice when you ring up a tax collector's office and not only are they polite and patient with your questions coming from half a country away, they've also got a decent sense of humour as well! :)
I genuinely wanted a happy ending of redemption for this story with every fibre of my being. But not every story gets that happy ending in our modern world so sometimes it's a matter of taking the best option of several evil alternatives and that's how the "Lowe's Blows Saga" will end... :(
Well, I think we can see exactly what Lowe's "Executive Customer Response Team" didn't want me to see when I asked if there were any nasty surprises in the "Release of All Claims" they were wanting me to sign sight unseen before they'd pay out their meagre compensation for their dreadful failures. Fortunately, the Internet never forgets... ;)
Even though Piedmont Airlines disappeared in 1989 after being acquired by US Air two years prior, today’s corporations would do well to treat their customers with the same dignity and respect that made Piedmont a legend in the sky!
I'll give Lowe's "Executive Customer Response Team" credit for being very fast at reaching out after the voicemail. But let's just say that their "final settlement offer" really puts the latter half of that quote in the title in perspective, doesn't it?
It's been over a month and Lowe's *STILL* hasn't made anything approaching a good faith effort in putting right what their first installer and many people afterward have done horribly wrong. Time is of the essence for Lowe's to finally get serious and negotiate in good faith...
Another three weeks and yet again Lowe's shows just how much of a priority actually finding a resolution is to them...
It's one thing to be told to "read the fine print" when returning a part in store that was ordered online. It's quite another when that fine print is completely contrary to the point you're trying to make...
Another day, another call to what passes for a "Customer Care" line at Lowe's thanks to the "Appeasement Team" failing to follow through with the promised take-it-or-leave-it letter in the post...
Two days of "management" considering an appeal of their initial settlement offer and they managed to come up with...the exact same figure I already had from Ms Kayla at the Knightdale Lowe's store. That seems to be an argument that there's a whole bunch of people in Mooresville who need redundancy notices in the worst way...
The difference between a good commanding officer and a bad one is about the length of time it takes to snap one's fingers. That adage from the US Army's Command and General Staff College is as true today as it was back when I first heard it...
There's a new refrigerator in the kitchen in the cool-down period thanks to an awesome installation crew who passed the basic test of what to do first when removing the old refrigerator!
Lowe's refrigerator delivery, part deux! And whilst I'm desperately hoping it's not the complete Charlie-Foxtrot that was the first one, the signs and portents aren't exactly reassuring... :(
What should have been a simple installation of a new refrigerator turned into the stuff of nightmares all because the installation technician Lowe's sent round couldn't be bother to shut the valve to the water supply to the refrigerator prior to disconnecting the existing hose. And then their warehouse supervisor as well as offshore outsourced "customer service" made the situation far worse... :(
Well, the spelling of my name in the printed credit report that just arrived is right. Too bad those idiots at Equifax couldn't be bothered to make sure that the spelling of my name on the address was actually correct... :(
What should have been a trivial fix to a problem that Equifax should never have created in the first place but did due to their *EPIC* stupidity and poor programming practises ended up showing that Equifax has thoroughly earned the reputation of being the dumbest and worst credit bureau we're forced to deal with!
